Are You a Brick & Mortar Store or just an On-Line Presence?
We are a brick & mortar store that was opened in 1993. Our Hours are M-F 9:00 - 6:00, Sat. 9:00 - 3:00.
We accept all major credit cards and PayPal.
How Accurate are the Colors on Your Website?
We try to provide you with the most accurate and consistent color representations of our products. We are constantly trying to upgrade our system and the procedures involved with our photos. However, as you know, every computer and monitor system has different levels of display accuracy. We feel we are providing a very good visual representation.
Where Do you Ship and How?
We ship both domestically and internationally. Our normal shipping method is USPS Priority Mail, but we will use UPS and FEDEX, depending upon size and cost considerations. We choose shipping which is both economical, traceable and reliable. We are not liable for packages that are either lost or stolen during transit.
Can I Have My Order Expedited?
Yes, for an additional cost. However, please be aware that most of our Priority Mail deliveries are made in 2 - 4 days.
Is Sales Tax Charged?
Under existing laws, only Nebraska Shipping addresses are charged at this time.
Yes! Call 1-800-306-7733 or 1-402-391-7733 during normal business hours. Please, Do Not leave phone orders on message recorder.
What is your Return Policy?
Sales of needles, books, patterns, sale or discounted merchandise, wound or knit yarn are all Final Sales -- No Returns.
Merchandise that is unused and in original condition can be returned for credit or exchange within 30 days. Shipping charges will not be refunded.
What if you send me the wrong items?
We do everything we can to make sure your transaction with us is smooth, efficient and correct. We want you to be pleased that you have done business with us and happy with your order. If there is an error, please call us immediately at 1-402-391-7733 or 800-306-7733 or email firstname.lastname@example.org, and we will correct the error at no cost to you. You can return or exchange any item sent to you by mistake.
If the order was sent as requested, please refer to Return Policy above.
How do I Cancel an Order?
Please call or email immediately. We try to ship merchandise as quickly as possible so its important to intercept the order before it leaves the store. After that we can't do anything to stop the delivery.
Can I Add to an Order?
Same rules apply as above. Call us as quickly as you can.
Do You Wind Yarn Before Shipping?
Not normally, but we will by request. Please understand that this service might delay your delivery and will not be returnable.
Will I Receive "Mixed" Dye Lots?
Without you knowing in advance, not from us. If we have a situation where we only have mixed dye lots to fill your order, we will contact you and give you our honest evaluation of the dye lot difference. We will give you the option of deciding if we should ship or not.
Can I Pick Up an Order at the Store?
Yes, just give us those instructions on the order.
Thank you and don't hesitate to call us. We want to be your personal yarn store.